Report a problem — anywhere, about anything, in one tap
Pothole, graffiti, broken streetlight, abandoned vehicle, overflowing bin, broken elevator, crashing app: CleanApp is the one place to report a problem without figuring out who to call. Take a photo; CleanApp works out who is responsible and sends it to them.
One app instead of a dozen hotlines
Every city, utility, landlord and company has its own way to report a problem — a 311 line, a web form, a support email, a Facebook page. Nobody can remember all of them, so most problems go unreported. CleanApp replaces the directory with a single action: photograph the problem.
CleanApp's AI determines whether the problem is physical or digital, what kind of issue it is, how severe it is and who is responsible — then delivers the report through that organization's preferred channel.
Problems people report every day
CleanApp handles the full range of everyday issues, including:
- Streets and public space: potholes, broken streetlights, damaged signs, graffiti, fly-tipping, blocked drains, fallen trees.
- Buildings and property: broken elevators, leaks, broken doors and locks, damaged stairs, pest sightings, unsafe balconies.
- Parks and nature: litter, vandalism, damaged play equipment, polluted waterways.
- Businesses and brands: damaged products on shelves, broken self-checkouts, misleading pricing, unsafe store conditions.
- Digital: broken websites, crashing apps, failed payments, scam pages, dark patterns.
How CleanApp reporting works
CleanApp removes every step that normally stops people from reporting. There are no forms, no account walls and no "which department do I email?" guesswork.
- Snap: open CleanApp and take one photo (or screenshot) of the problem. Location, time and device context are captured automatically.
- Analyze: CleanApp AI classifies the report as a physical hazard or digital bug, scores severity, detects the brand or property involved and writes a plain-language summary.
- Route: the report is matched to the brand, property owner, facility manager or city department responsible and delivered through their preferred channel.
- Resolve: organizations track incidents on a live map and dashboard, spot hotspots and close the loop. Reporters earn rewards for verified reports.
A public map of what needs fixing
Every CleanApp report appears on a live public map. Residents can see what has been reported nearby, organizations can see what is being said about their property or brand, and journalists and researchers can study patterns in how places and products fail. Transparency is what turns a complaint into accountability.
Frequently asked questions
- Who receives my report?
- CleanApp routes reports to the organization responsible for the location or brand in the photo — a city department, property manager, facilities team or brand. Organizations that subscribe receive reports in real time; others are contacted through public channels.
- Can I report a problem anonymously?
- Yes. You do not need an account to submit a report. Organizations receive the photo, location and AI analysis, not your identity.
- Is CleanApp an official 311 service?
- CleanApp is not operated by any government, but cities can subscribe to receive CleanApp reports for their territory, and many reports are forwarded to municipal channels. It works alongside 311 where one exists and replaces it where one does not.
Start reporting in seconds
CleanApp is free on iOS and Android. Organizations can claim their brand or area and start receiving reports today.