Crunchyroll
Crunchyroll 'Cancel Membership' Button Redirect Loop Prevents Subscription Cancellation
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Impact: won't let me cancel even though i no longer have any payment info saved
From the original report
“why does clicking the cancel membership button just redirect me to the membership page?you know the page i was already on! first you wouldn't accept my new card info and now you won't let me cancel even though i no longer have any payment info saved.”
Details & sources
- How received
- Imported from Bluesky
- Source published
- Oct 13, 2026
- Observed
- Unknown
- Added to CleanApp
- Oct 13, 2026
- Product connection
- Affected product or place
- Original issue status
- Unknown
- Resolution
- Unknown
- Verification
- Not independently reproduced
Source count unknown
Why this source type: The author personally describes encountering issues where clicking the cancel membership button redirects back to the membership page and the site previously rejected new card information.
CleanApp AI summary
Crunchyroll 'Cancel Membership' Button Redirect Loop Prevents Subscription Cancellation: Clicking the 'cancel membership' button on Crunchyroll redirects users back to the existing membership page instead of completing cancellation. This issue is accompanied by errors when updating payment details, leaving users trapped in active subscriptions.
Report counts are not affected-user counts. A closed original issue does not confirm a fix.
Public ID: rpt_4D8b7WhuheOiVpK-PhTjPw