For a physical access barrier
Show the route, entrance, facility or control and identify its exact location. Explain the practical obstacle: for example, a bin blocking the step-free entrance or a lift unavailable on the only accessible route.
- Name the entrance, floor or part of the route affected.
- Describe the task or journey that could not be completed.
- Say whether another usable route was visible, without assuming it meets everyone's needs.
For a website or app barrier
Include the affected page or screen, the task and the point where progress stops. Mention a keyboard, screen reader, zoom setting or other relevant setup if you choose to share it. A screenshot may need a written explanation when the problem is not visible.
Describe the impact without disclosing a diagnosis
Focus on the barrier and its effect on the task or route. You do not need to share a diagnosis to make that experience clear. For an official accessibility request, also use the organization's designated contact process.
What happens after you submit
CleanApp accepts your report and returns a receipt. AI structures the observation, identifies relevant brands or places and helps group related reports. CleanApp works to route that information to relevant recipients, who can investigate and respond. Keep your receipt to check the status available for your report.
Common questions
Can I report an accessibility problem that is not visible in a screenshot?
Yes. Explain the task, the interaction and what prevented completion. For a digital report, include the page and relevant setup; the written context can be essential when an image does not show the barrier.
Do I need to share a disability or diagnosis?
No. Focus on the barrier and its effect on the task or route. Include only the personal information you choose to share and that is necessary to understand the observation.
You can start with what you saw.
Describe the problem, add an image if it helps and send.