Grok
Grok Service Outage and Denied Subscription Refund
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Impact: service was unavailable for two consecutive days (26 and 27) I canceled on 27 and requested a refund. Guess what? support@ replied all payments are non-refundable.
From the original report
“Just after I started paying them, the service became unusable. I purchased on January 24 and after service was unavailable for two consecutive days (26 and 27) I canceled on 27 and requested a refund.”
Details & sources
- How received
- Imported from Bluesky
- Source published
- Jan 28, 2026
- Observed
- Unknown
- Added to CleanApp
- Oct 9, 2026
- Product connection
- Affected product or place
- Original issue status
- Unknown
- Resolution
- Unknown
- Verification
- Not independently reproduced
Source count unknown · 1 source accounts
Why this source type: The author describes their personal experience of Grok becoming unavailable after purchasing a subscription, leading them to cancel and be refused a refund.
CleanApp AI summary
Grok Service Outage and Denied Subscription Refund: A paying user reported that the Grok service became completely unusable following a consecutive two-day outage on January 26 and 27. Upon canceling the subscription, their refund request was denied.
Report counts are not affected-user counts. A closed original issue does not confirm a fix.
Public ID: rpt_KuFFnM4Z-lb33TgxIzl5wA